Returns & Exchanges

 

Your cat’s business has been our business since 1996. With over 10,000 happy customers, the team at Katz-Loo is so confident you’ll love our products that they are backed by a sixty (60) day money back guarantee.

60-Day Money Back Guarantee

Should you (or your cat) not be completely satisfied with any Katz-Loo product, simply return it within sixty (60) days for a full refund of the purchase price (excluding shipping charges, which may at times be built into the cost paid for your product). Ensure the product is in its original packaging and you’ve included a copy of your proof of purchase, then send it to the following address:

Katz-Loo
Att: Money Back Guarantee
4/187 Hyde Road,
Yeronga QLD 4104.

Alternatively, you may request to receive a replacement product instead of a monetary refund. You can do so by getting in touch with us.

For claims to be accepted, returns must be received by Katz-Loo within 60 days of the date of purchase. Shipping costs for returns are paid by the claimant.
For returns of Katz-Loo Natural Clumping Cat Litter, all bags returned must be in original condition and unopened, except for at most one bag per order, per household.

This guarantee is in addition to other rights or remedies of the consumer under the Australian Consumer Law, and any other applicable warranty as may be offered by Katz-Loo.

Missing Goods

If your order ships in more than one parcel (i.e. if you've ordered accessories or more than 20kg of litter) it can happen that the parcels become separated in transit and arrive over more than one delivery. No need to worry, the rest of your order will usually arrive within 1-2 business days.

If after this time the remaining parcel(s) is/are still missing, please get in touch with us so we can resolve this for you.

Damaged Goods

In case any items from your order arrive damaged, please get in touch with us so we can resolve this for you.